Terms of Service

B2B Onboard is a Shopify application that provides B2B customer registration and approval management for Shopify merchants. The App enables merchants to:

1. Create customizable registration forms for prospective B2B customers
2. Receive and review B2B customer applications within the Shopify admin
3. Approve, reject, or request additional information from applicants
4. Automatically create Shopify customer accounts upon approval
5. Send email notifications to applicants regarding their application status
6. Integrate with Shopify Flow for workflow automation — trigger events on registration submissions, approvals, rejections, and information requests, and receive automated actions (approve, reject, tag customers)
7. Configure automatic approval rules based on VAT verification status or email domain allowlists

The App operates as an embedded Shopify application and uses Shopify's App Proxy to display registration forms on the merchant's storefront without modifying the store's theme code.

1. You must have an active Shopify store to use the App
2. You must be authorized to act on behalf of the business entity that operates the Shopify store
3. You must be at least 18 years of age or the age of majority in your jurisdiction
4. Your use of the App is also governed by the Shopify Terms of Service and applicable Shopify policies

You agree to use the App only for lawful purposes. You shall not:

1. Use the App to collect, store, or process data that is illegal, fraudulent, or harmful
2. Use the App to spam, harass, or deceive applicants or any third parties
3. Attempt to reverse-engineer, decompile, or disassemble any part of the App
4. Interfere with or disrupt the integrity or performance of the App or its infrastructure
5. Use the App in any manner that could damage, disable, or impair the service
6. Collect special category data as defined in Article 9 of the GDPR (health data, racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, sex life or sexual orientation) through the App. The App is not designed for processing special category data and merchants must not configure registration forms to collect such data
7. Use the App to collect data from minors (persons under 18 years of age)

As a merchant using the App, you are responsible for:

1. Data accuracy: Ensuring the data you collect through registration forms is relevant, adequate, and not excessive for your stated purpose
2. GDPR compliance: You act as the data controller for personal data collected through your registration forms. You must comply with the GDPR and applicable data protection laws, including providing appropriate privacy notices to applicants
3. Lawful basis: Establishing and documenting a lawful basis for collecting and processing applicant data
4. Data subject requests: Responding to data subject requests (access, erasure, rectification, etc.) from your applicants in a timely manner
5. Email notifications: Ensuring that email templates and communications sent through the App comply with applicable laws, including anti-spam regulations
6. Content: All content you add to registration forms (labels, descriptions, terms and conditions) is your responsibility and must not contain illegal, offensive, or misleading material
7. Shopify Flow automations: Any workflows you build using B2B Onboard's Flow triggers and actions are your responsibility. Ensure automated approvals, rejections, and tagging actions comply with your business policies and applicable laws
8. Auto-approval rules: You are responsible for configuring and monitoring automatic approval rules. Automatically approved applications create Shopify customer accounts without manual review

1. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the App for the duration of your active subscription through the Shopify App Store
2. The App, including its code, design, features, and documentation, is the intellectual property of Mentilead Commerce and is protected by applicable copyright and intellectual property laws
3. You retain ownership of all content and data you create or collect through the App (form configurations, application data, email templates)
4. We do not claim any ownership rights over your data or your customers' data

1. The App is offered on a subscription basis at the pricing displayed on the Shopify App Store listing at the time of installation. All billing is processed through Shopify's billing system
2. We may change pricing with at least 30 days' notice. Price changes take effect at the start of your next billing cycle following the notice period
3. All fees are exclusive of applicable taxes, which are your responsibility
4. Refunds are handled in accordance with Shopify's refund policies for app subscriptions
5. If the App includes a free tier or trial period, we reserve the right to modify or discontinue the free tier with 30 days' notice

1. We strive to maintain high availability of the App but do not guarantee uninterrupted access
2. The App depends on third-party services (Shopify, AWS) that may experience downtime outside our control
3. We may perform scheduled maintenance that temporarily affects availability. Where possible, we will provide advance notice
4. We reserve the right to modify, update, or discontinue features of the App. We will provide at least 30 days' notice before discontinuing any material feature. For changes that do not remove existing functionality, we may implement updates at any time
5. The App does not include a Service Level Agreement (SLA). We do not guarantee specific uptime percentages

1. The App is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement
2. To the maximum extent permitted by applicable law, Mentilead Commerce shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill
3. Our total aggregate liability for any claims arising out of or relating to these Terms or the use of the App shall not exceed the total fees paid by you for the App in the 12 months preceding the claim
4. Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law
5. Additionally, the limitations in this Section 8 do not apply to either party's obligations under applicable data protection law, including but not limited to liability arising from breaches of the Data Processing Agreement

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the party's reasonable control, including but not limited to: natural disasters, pandemics, acts of government, failure of third-party services (including Shopify and AWS), internet disruptions, cyberattacks, or power outages. The affected party shall notify the other party promptly and use reasonable efforts to mitigate the impact. If a force majeure event continues for more than 60 days, either party may terminate these Terms upon written notice.

You agree to indemnify and hold harmless Mentilead Commerce, its officers, directors, and employees from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

1. Your use of the App in violation of these Terms
2. Your violation of applicable laws, including data protection laws
3. Any content you create, collect, or distribute through the App
4. Any dispute between you and your customers or applicants

1. By you: You may terminate your use of the App at any time by uninstalling it from your Shopify store
2. By us: We may suspend or terminate your access to the App at any time if you violate these Terms, with or without notice depending on the severity of the violation
3. Effect of termination: Upon termination of the service (whether by uninstallation, suspension, or termination under §11.2), your data (forms, applications, uploaded files, email templates) is retained for a 12-month grace period to allow for re-installation recovery, after which it is permanently deleted. You may request immediate deletion at any time. See our Data Processing Agreement for details
4. Data export: You may export your data using the App's built-in export functionality before uninstalling. We recommend doing so prior to termination
5. Suspension: During any period of suspension under §11.2, your data remains stored and subject to the Data Processing Agreement. You may request data export or deletion during suspension by contacting us at the address in Section 16
6. Sections 5 (Intellectual Property), 8 (Limitation of Liability), 9 (Force Majeure), 10 (Indemnification), and 12 (Governing Law and Dispute Resolution) of these Terms survive termination

1. These Terms shall be governed by and construed in accordance with the laws of Denmark, without regard to its conflict of laws principles
2. Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Copenhagen, Denmark
3. Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days

We reserve the right to update these Terms at any time. When we make material changes, we will:

1. Update the "Last updated" date at the top of this page
2. Provide notice through the App or via email for material changes
3. Allow a minimum of 30 days before the changes take effect

Your continued use of the App after the effective date constitutes acceptance of the updated Terms.

These Terms of Service, together with the Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Mentilead Commerce with respect to the use of the App and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and Mentilead Commerce regarding the App.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

For questions about these Terms of Service, please contact: